Frequently Asked Questions
Everything you need to know about shopping and selling with VSP Consignment.
How do you ensure the authenticity of your luxury items?
Every item at VSP Consignment undergoes a rigorous multi-point inspection by our in-house experts. We verify materials, craftsmanship, and brand-specific serial codes to guarantee 100% authenticity before any product is listed.
What is the condition of the pre-loved pieces?
We use a standardized grading system ranging from 'New with Tags' to 'Gently Loved.' Detailed descriptions of any minor wear or imperfections are always included in the product listing to ensure full transparency.
How long does shipping take and what are the costs?
Orders are typically processed within 1-2 business days. Standard shipping within North America takes 3-7 business days. Shipping costs are calculated at checkout based on your location and the value of the item.
Can I return an item if it doesn't fit?
Due to the unique nature of consignment, all sales are final. We provide detailed measurements for every garment to help you find the perfect fit. If an item was significantly misrepresented, please contact our support team within 48 hours of delivery.
How can I consign my own wardrobe with VSP?
Consigning is easy! You can book an appointment at our physical boutique or submit photos via our online portal. We offer competitive commission rates and handle all the photography, marketing, and shipping for you.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through our financing partners.